Buried in paperwork?
Lost tickets, half-filled forms, and nobody sure what's already been done on a job. You deserve software that does the tracking for you.
ProfitMAX Pro Suite · Service Center
Run your service center from anywhere.
End-to-end service order management for equipment dealers, repair shops and hardware stores. From first contact through payment and pickup, ProfitMAX Pro does the tracking so you can do the work.
Cloud powered · Works on any device · Built in Greenville, SC
Sound familiar?
Your job is to repair and maintain your customers' items.
Not to be stalled and frustrated every time you go to work an order, contact a customer, or track down paperwork.
Customer communication messy?
Long turnaround times and missed calls earn service centers bad reviews. Our job is to make communication smooth for everyone involved.
Making decisions blind?
"Should I hire someone?" "What are my actual margins?" Your instincts say there's a problem, but you don't have time for a lengthy investigation. Our reports give you instant insight.
Device Agnostic
Runs on any platform with a modern web browser: desktop at the counter, tablet in the shop, phone on the road.
Cloud Powered
Designed from the ground up for the cloud. Always available, backed up, and ready to scale as you add locations.
Customer Focused
Resolving real customer problems is the central tenet of how we build software. Feature rich, no bloat.
ProfitMAX Pro Suite at a glance
- What it is
- Service order management software for service centers
- Built for
- Equipment dealers, repair shops, hardware stores and other shops that service what they sell
- Runs on
- Any modern web browser, plus iPhone and Android apps
- Hosting
- Cloud hosted, backed up, multi-location ready
- Customer messaging
- Automated SMS, two-way texting, email, text message approvals
- Integrations
- Paladin Data Corporation POS, BlockChyp payments, Twilio messaging
- Pricing
- Subscription. Tell us about your shop for a quote
- Company
- Cedar Titans, family run, Greenville, South Carolina
ProfitMAX Pro Suite
Tracking, quotes, invoices, customer messages, and reports in one place.
So you stop juggling paperwork.
Track the full service order life cycle
Manage service orders from inception to completion with real-time tracking at every stage. Intuitive dashboards and a service order funnel show exactly where each job stands, so nothing stalls and nothing gets lost.
- Centralized customers, contacts and their items
- Service kits and suggested parts for common jobs
- Warranty claims and transports tracked on the order
- Printed item tags with QR codes for instant lookup
Keep customers informed, automatically
Automated text and email updates keep customers in the loop on their service order status, and they can approve work remotely with a simple text reply. Two-way messaging keeps the whole conversation on the order.
- Automated SMS status updates
- Two-way messaging powered by Twilio
- AI suggested replies in chats
- Quotes and invoices emailed with one click
Efficient billing and reporting
Track and bill mechanics' time without paper logs. Compare billed versus actual hours per technician, watch cash flow and balances, and see turn times, stale orders and income by location on one Reports screen.
- Job clocking, tasks and commissions
- Prepayments and combined payment methods
- Service KPIs, turn time and assortment analysis
- Multi-location reporting as you expand
Your near future
- Never rifle through or lose service order paperwork again.
- Record customers and their items in one simple, centralized place.
- Auto-generate quotes and invoices, and track payment.
- Talk with customers over text or email so they know exactly what to expect.
- Stop needing to remember "what's already been done on this job?"
- Shorten turnaround times.
Your destination
- Easily train new employees to follow your workflow.
- Build the reputation of a service center that communicates, delivers consistent results, and is convenient.
- Add new locations seamlessly as you expand.
- See patterns and trends in your shop with reports, so business decisions aren't made in the dark.
Who it's for
Built for shops that service what they sell.
Outdoor power & farm equipment
Mowers, chainsaws, tractors, trimmers
Bicycle & small vehicle shops
Tune-ups, repairs, seasonal service
Musical instrument repair
Setups, restorations, rentals
Hardware stores
Equipment dealers
Computers, phones & TVs
Home appliances
Furniture
Fabric & shoe repair
What shops are saying
Hear it from service centers like yours.
★★★★★
"We used to lose tickets every week. Now every order is in one place and our techs know exactly what's been done. Turnaround is down and customers notice."
★★★★★
"The text approvals alone paid for it. Customers approve quotes from their phone and we're not playing phone tag all day."
★★★★★
"The reports showed me where jobs were getting stuck. I finally had the numbers to justify hiring another tech."
See it in action
Watch the video
Integrations
Twilio
Plays well with the tools you already use.
Twilio
About Cedar Titans
Modernizing small business tools.
Cedar Titans is a family run company in Greenville, South Carolina, focused on bringing cutting edge technology to small and medium size businesses. We're redefining rental and service through innovative software.
Our end-to-end service order management solution, ProfitMAX Pro Suite, helps service centers every step of the way, from first contact through payment and pickup.
Common questions
Frequently asked questions
What is ProfitMAX Pro Suite?
ProfitMAX Pro Suite is end-to-end service order management software for service centers. It tracks every job from first contact through quote, approval, repair, payment and pickup, and keeps customer records, messaging, invoicing and reports in one place.
What kinds of shops use ProfitMAX Pro?
Shops that service what they sell or repair customers' items: outdoor power and farm equipment dealers, bicycle shops, musical instrument repair, hardware stores, electronics and appliance repair, furniture, fabric and shoe repair. It fits a single counter or a business with several locations.
Does it work on phones and tablets?
Yes. ProfitMAX Pro runs in any modern web browser and has apps for iPhone and Android, so you can create and view service orders at the counter, on the shop floor or on the road.
Can customers approve quotes by text message?
Yes. Customers get automated text updates as their order moves through your workflow and can approve work with a simple text reply. Two-way messaging keeps the whole conversation attached to the service order.
Does it integrate with my point of sale or payment processor?
ProfitMAX Pro integrates with Paladin Data Corporation point of sale, BlockChyp payments and Twilio messaging. If you use something else, tell us about your shop and we'll let you know what's possible.
Can I use it across multiple locations?
Yes. ProfitMAX Pro is built for the cloud, so you can add locations as you expand, set role-based permissions per user and location, and report across all of them from one screen.
How much does ProfitMAX Pro cost?
ProfitMAX Pro is subscription software and pricing depends on your shop. Tell us a little about your service center and we'll give you a quote along with a walkthrough tailored to how you work.
How do I get started?
Fill out the short Tell Us About Your Shop form or call (864) 999-3007. We follow up within one business day, schedule a walkthrough tailored to your shop, and you decide if it's a fit. No pressure.
Is my data secure?
Yes. ProfitMAX Pro uses two-factor authentication, encrypts data in transit and at rest, keeps regular cloud backups, and includes role-based access settings and an activity log that shows who changed what and when.
Who makes ProfitMAX Pro?
ProfitMAX Pro Suite is built by Cedar Titans, a family run software company in Greenville, South Carolina, focused on bringing modern tools to small and medium size businesses.
Ready to save time and maximize your profit?
Tell us a little about your shop and we'll show you how ProfitMAX Pro can help.
Tell Us About Your Shop